Frequently asked questions

Slow travel means taking the time to discover a destination in depth. We slow down, immerse ourselves in the local culture, meet the locals, appreciate the biodiversity and know-how of each region. Quality over quantity.

To enjoy authentic experiences, reduce the stress of travel, minimize your carbon footprint, and support local economies in a sustainable way.

Train trips, eco-responsible or transitional accommodation, cultural tours, original activities and immersion in local communities.

Directly on our ebooqueen.ch website!

Or give us a call, or send us an e-mail and we'll help you find the ebooqueen holiday that's right for you.

Yes, for groups of 4 or more! Whether it's a family trip, a buddy getaway or a club outing, we'll personalize every detail for you.

The earlier the better! Booking in advance will guarantee you the best prices.

In the event of cancellation of a train journey, we undertake to offer an equivalent alternative. If the price of this alternative is lower or higher than the initial amount, the difference will be adjusted accordingly (a supplement may be requested, or a partial refund will be made). If the customer prefers to cancel the trip following the cancellation of the train, he/she will be entitled to a refund in the form of a gift voucher to be used for a future booking.

For the time being, we only offer trips from Lausanne, Fribourg and Geneva stations. Other departure stations will be added as they become available.

Local activities such as festivals (gastronomy, music, cinema, dance etc.), ephemeral events, craft workshops, themed tours, guided hikes.

Absolutely! We work with eco-responsible accommodation (certified or in transition), we offer only soft mobility solutions, with local activities and events, and we promote environmentally-friendly practices and addresses.

We calculate the impact of our trips and keep it as low as possible. So you can enjoy your trip while staying true to your values!

A valid passport, visas (if required) and (at your discretion) travel insurance. We give you specific information for each destination.

Contact us as soon as possible if you wish to cancel or modify your trip. Our policies vary from offer to offer and from supplier to supplier. They are detailed for each offer but always give the possibility to cancel the trip before a specified date without financial repercussion.

After this date, the trip is neither refundable nor exchangeable.

Yes, we provide 24/7 assistance for emergencies. An emergency contact number is given to you before you leave.

No, we do not offer travel insurance directly. We strongly recommend that you take out travel insurance with an insurance company of your choice, so that you can benefit from coverage tailored to your needs.

Rates depend on destination, duration, accommodation and activities. We offer options to suit all budgets and customized quotes.

Credit cards, bank transfers, PayPal and Twint. A deposit is usually required to confirm a booking, with the balance due before departure.

Yes, we offer payment plans for certain trips.

Contact us to find out more.

Yes, we organize trips for private groups, corporate events and team-building retreats.

Yes, we provide a detailed list of recommended equipment for each trip, adapted to the activities and climate of the destination.

Yes, we offer gift vouchers for personalized slow travel. Here's the link.

Yes, our team offers interactive workshops and awareness-raising sessions for groups. The content of the intervention is adapted to the audience. For more information, send us an e-mail at salut@ebooqueen.ch